- You can initiate a return within 7 days after delivery.
- For wrong, damaged, or counterfeit items, please create a return request immediately upon receipt.
- Ensure that all seals, tags, and accessories remain intact, and return the item in its original packaging.
- If returning a device, please remove all passwords before sending it back. Returns with active passwords will be considered invalid.
Returning to a Pickup Station
- If you choose to return your item(s) to a designated pickup station, kindly drop off your package within 3 days after creating the return request.
- If the package is not dropped off within this period, your return request will be canceled.
Pickup by Delivery Agent
- If you opt for a delivery agent to collect your return from your address, an agent will contact you within one business day to schedule pickup.
- If the return is not completed after two pickup attempts, your return request will be canceled.
Once your return request is validated, refunds will be processed as follows:
- Mobile Money Payments – Refunds will be sent back to your Mobile Money account within 24 working hours.
- Bank Card Payments – Refunds will be processed back to your bank card within 3 – 9 business days.
For further assistance, please contact our customer support team.